Customer Service Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Brent

£16.09 Per Hour

Job Role

To provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.

To efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.

Essential Criteria

Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.

Knowledge of the various self-help channels that support customer service delivery such as websites, online forms, web chat and social media.