Station Assistant/train Dispatcher - Birmingham, United Kingdom - West Midlands Trains

West Midlands Trains

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Station Assistant/ Train Dispatcher (Platform)
***
Duration: Fulltime Permanent

Grade:
Station Staff - Band B Station Staff

Location:
Birmingham Snow Hill

Hours: 37 per week

As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees.

As part of this investment we are looking to recruit a
Station Assistant/ Train Dispatcher, on a full time, permanent basis based at
Birmingham Snow Hill.

You will Station provide a safe and efficient train dispatch and platform service to ensure that all activities are carried out safely.

You will provide a high standard of customer service at the station and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers

What does the job involve?

Responsible for care of all despatch equipment
Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
Ensure compliance with the requirements of the Health & Safety at Work Act
Ensure the safe and timely despatch of trains
Ensure high levels of customer service are provided
Ensure customers are provided with the available accurate and timely information
Ensure own safety and that of others at all times
Comply with all appropriate rules and regulations
Comply with Rule Book, and other appropriate instructions and standards
Announce train arrivals and departures where required
Assist with disabled passengers as required
Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
Deal with all lost property at the station according to station guidelines
Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions where required
Report all defects arising at the station according to the fault reporting procedures
Monitor CCTV where required

(See attached JD for full responsibilities)

What skills and experience do I need to do the job?

Customer focused
Efficient and calm
Polite and friendly
Flexible to the requirements of the job
Good communication skills
Able to use own initiative when appropriate
High standard of personal presentation
Numerate and literate
Honest
Computer literate
Able to learn legislation that affects the role

What are the salary and benefits?

Salary £23,254 progressing to £27,142 after successful completion of probation
Free travel on all our trains and those of other train companies within our parent group company for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities

Applications will be considered from colleagues with 6 months experience in current role and a full check of absence and disciplinary records.