Senior Customer Service Executive - Windsor, United Kingdom - Parkside Office Professional

Parkside Office Professional

Verified Company

Windsor, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an experienced Customer services executive for our client, an international fresh food company, based in Windsor paying £34-38Kpa.

Fluent French, Spanish, Italian or German is an advantage but not essential.

They are looking for someonethat has supported customers from order to delivery and understands the European supply chain as well as knowledge of SAP.

This role would suit someone that is used to supporting customers in a pan European environment within FMCG.

Reporting to the Customer Operations Manager

Purpose of Position:

To ensure exceptional Customer Services is provided, promoting a 'customer always comes first' approach.
Front line customer services advisor covering all aspects of customer services, sales support and after sales.
Orders, queries, quality requests and complaints to be handled in an efficient and effective manner.
Fostering long term relationships with key contacts, partnering the sales team driving company and team objectives.
Key point of contact for all matters relating to order processing/management
Looking after a specific region or a portfolio of accounts
Process of order through to invoice
Ensure timely delivery in line with supply chain and logistics
Proactively provide internal and external customers with product availability, information, order and delivery status
Provide system reports
Ensure that all documentation relating to customers is up to date and correct
Arrange samples for the sales teams
Create price lists
Make sure Master Data in up to date
Build effective relationships
SAP or other ERP system
Confident communicator and if you speak another European language this would be a huge bonus

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.