Lettings Officer - Worthing, United Kingdom - Worthing Homes Limited

Worthing Homes Limited

Verified Company

Worthing, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Lettings Officer
37 hours per week

Up to £30,450 per annum depending on experience (Fixed Term Contract - 12 months)

We have an exciting opportunity for a Lettings Officer to join our Lettings team on a 12-month fixed term contract.

Are you an organised and self-motivated person, able to work in a fast-moving environment and manage shifting priorities? Prior experience of working in a lettings environment in social housing is desirable, but not essential.

In this role you will be the first point of contact with new and prospective tenants, handling the lettings process for our social housing and new build properties.

You will be responsible for ensuring that all criteria for letting our homes is met and that our properties and ready and of a good standard for new tenants to move into.

We pride ourselves on our customer focus and so we are seeking a like-minded individual who is passionate about delivering excellent customer service.

You must enjoy engaging with people, have strong communication skills and enjoy working in a dynamic and varied role.

Key responsibilities:

Coordinate the advertising of anticipated empty homes using online platforms provided by our local authority partners.
Ensure that the allocation and letting of properties is undertaken in an appropriate and timely way, proactively monitoring and progressing the outcome of assessments and ensuring persistent focus on the allocation of empty homes to meet targets
Conduct viewings with nominations using remote working tools when on site
Coordinate the completion of all required property processes and documents to ensure efficient letting of the properties
Accurately record information using appropriate systems with details of new lets and customer information.

About You

You will be an effective communicator with strong interpersonal skills and enjoy working directly with customers
You must be highly organised and able to prioritise a varied workload amongst competing demands
You will be adept at remaining calm under pressure, and able to problem solve when dealing with difficult situations and competing priorities, ensuring you deliver results to tight deadlines
Experience of providing a frontline service to customers in social housing or similar organisation is desirable along with knowledge of housing legislation and other landlord related obligations
You will be adept with technology with the ability to use Microsoft 365 and mobile working equipment.

Why work for us?

We offer a competitive benefits package including:

Hybrid working with a mix of home working and time in our Worthing office
29 days' annual holiday plus bank holidays
4% employer pension contribution (matched up to 6%)
A great flexible working environment, with a range of family friendly policies
Access to a wide range of discounts and cash back offers, including gym discounts

Closing date: 26 March 2024. Interviews will be held on 27th and 28th March at Davison House, Worthing.

We are an inclusive organisation and value each individual's unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background._