Service Experience Colleague - Littleborough, United Kingdom - ASDA

ASDA

Verified Company

Littleborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Shift Patterns - This is a shift-based role based across core hours of 08:00-21:00. We operate a rota based on alternate weekends giving the benefit of additional days off midweek. There are two different shifts Monday to Saturday , 13:00-21:00. When working a Sunday, is be at We are looking for people who can be flexible on the days they work as occasionally shifts will need to be changed to ensure sufficient cover is maintained.

Start date - TBC.

About Us...

Our toyou parcel operation has experienced rapid growth in recent years with a significant level of client on boarding activity and substantial growth planned over the next 12 months.

As such, we are looking for individuals to work alongside our existing service experience colleagues who monitor and influence the flow of customer parcels through our network, liaising with our third-party partners and internal business units to ensure a seamless and timely service is delivered.

When you're working from home, we'll supply all your IT equipment
- you'll just need a desk, a comfortable chair and a stable, wired internet connection.

What you'll be doing

Ensuring parcels flow end to end ontime for collection and returns, using vehicle tracking technology.
Resolving issues and eliminating, where possible, the impact to the customer
Investigating and resolving customer queries relating to their parcels
Assisting our store colleagues with any issues or questions they may have relating to our service

What skills we need from you

Naturally you should and have fantastic communication skills both written and verbal, and we'll be assessing for these skills throughout our recruitment process.
You need to be digitally savvy and display confident IT skills as we have several in house systems
You'll also need the confidence to highlight issues or process improvements to ensure we continue to provide the best possible service to our customers
We would love to see you selfdevelop and improve your skills in the role and the wider business we'll support you with that too
Attention to detail, work ethic, agility and ownership skills are key to this role.

Let's talk benefits

Alongside a competitive salary, you'll get lots of other great benefits too, including 10% off your Asda shopping, incentive schemes, a pension scheme, bonus scheme and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

You'll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential.

and of course, we'll collect your previous employment references as standard.