Customer Service Representative - Bristol, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join the team as a Customer Service Representative, where you'll play a key role in maintaining the company's reputation for exceptional customer support.

In this exciting position, you'll have the opportunity to use your problem-solving skills and attentionto detail to resolve customer inquiries and ensure a positive experience for every customer.

Client Details

Our client, a Bristol-based manufacturer,, has seen unprecedented growth in recent years, establishing itself as a leading player in the industry through its innovative products and commitment to quality.

Due to this, they are looking for a Customer ServiceRepresentative to join their dynamic and hard working team, supporting their loyal customers.

Description
The function of this Customer Service Representative role will include

Receive the orders from customers and internal machine company orders, verify them or record them on the ERP and follow them up (delivery times, dispatch and payment).
Take care and follow up the special procedures for orders from key customers.
Control the receipt of orders, verifying the fulfilment of provisions.
Process refunds and coordinate with Logistics in the process.
Contact the transport company to contract palletize loads.
Detail, get and/or approve the necessary documents for dispatch.
Follow up of the goods dispatched and address any incidents that may occur, detailing the documents and movements in the corresponding systems.
Work with the client processing, maintaining an updated data base of clients, price lists, discounts.
Identify and propose action for continuous improvement for the optimisation of the processes in the workplace.

Profile

Job Offer