Quality Co-ordinator - Birmingham, United Kingdom - Fortem Solutions Ltd

Fortem Solutions Ltd
Fortem Solutions Ltd
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

The Role

We are delighted to confirm that we are currently seeking a Service Quality Co-ordinator to join our Fortem team supporting our Birmingham branch.

Please note, this is a permanent position working Monday to Friday 8:00am until 4:30pm.

This role works alongside our Customer Service Co-ordinators, with a focus on monitoring the success of lessons learned as they embed through performance.


The Project

You will answer to the Customer Service Manager, assisting with weekly reporting and analysis of the strength and conditioning programme.

Responsibilities will include but are not limited to;

  • Updating the Lessons Learned Tracker
  • Updating the PerformancebyIndividual Tracker and keeping Line Managers informed of outcome
  • Assisting in the development of new performance measurements as required
  • Creating content for Trade and Team Engagement Calendars
  • Sharing and archiving Best Practice examples
  • Excellent communication, keeping everyone informed and promoting 'right first time' approach
  • Covering during times of leave for Formal Complaint response
  • Promote Fortem culture, values, and behaviours

Essential and Desirable Criteria

Personal Qualities

We need someone to join and support our team who is proactive, customer focused, approachable with a can do attitude.

At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours.


We look for people who:

  • Are honest and trustworthy
  • Consistently exceed expectations
  • Take ownership of tasks and see things through
  • Meet deadlines
  • Go the extra mile
  • Respect and value other ideas

Additional Information
Benefits - 25 days annual leave + bank holidays + your birthday off - Pay review every January - 26 weeks full pay maternity leave - 8 weeks full pay paternity leave - Discounted gym memberships at national and local gyms - Up to £3,000 colleague referral fee - Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years.

Above everything else you will be joining a values based business:
our values are at the centre of every activity we undertake.

Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.


Job Reference:
FOR03433
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