Customer Service Representative - Dunstable, United Kingdom - Connells Group
Description
We're seeking
Customer Service Representatives to join our busy and established team based in our vibrant contact centre in
Dunstable.
This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an
OTE of £25,000 - £28,000.
You will serve as the primary point of contact for customers, assist with their inquiries, provide support, and ensure their overall satisfaction.
This position requires a proactive approach to customer service, attention to detail, and the ability to thrive in a fast-paced environment.
What you'll do:
- Act as 'frontline' communication for customers by booking appointments for our estate agency branches
- Interact with customers and branches over the phone, to address their inquiries, book appropriate appointments and recommend our services
- Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines.
Why you'll love it here:
- Generous incentives and team nights out
- Quarterly awards and paid trips for top achievers
- Employee discounts and wellness programme
- Industry leading training and development
- Clear career progression opportunities
- 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
- Free On-Site Parking
- Uncapped Commission
- A realistic
OTE:
£25,000 - £28,000
Required skills, knowledge and experience:
- Excellent verbal and written communication skills
- Strong interpersonal skills and ability to work well in a team
- Customerfocused mindset with a genuine desire to assist others
- Able to work in a fast paced environment
- Selfmotivated, confident, and approachable
- Willingness to learn and adapt to new processes and technologies
- Previous experience in customer service or related field (preferred but not required)
Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more
CC00397
Job Reference:
CC00397
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