Central Support Team Administrator - London, United Kingdom - Financial Conduct Authority

Financial Conduct Authority

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

We are recruiting for a Central Support Team Administrator to join us to support our Finance division.
This is a opportunity to work as part of the Central Support Team who are responsible for delivering core administrative activities for the Finance division. The team provides PA support to various members of the Senior Management Team within our division. This role is also responsible for managing the Supplier maintenance database and Fee's helpline inbox which involves contact with all areas of the FCA.
Providing diary support to 1 HoD, 3 managers and 2 associates
Administration support for all teams within Finance including but not limited to; SharePoint, Pulse, Workday, Records Management and Desk & Room Bookings
Operating and maintaining Supplier Maintenance database within Workday
Operate and maintain the Fees Helpline Mailbox
Administration support for all teams within Finance:_
Sharepoint / Livelink
Pulse Updates
Recruitment
Workday
Records Management
Gather, collate and report divisional MI
Project Support
Major building/accommodation moves
Room Bookings via our internal booking system Condeco
Desk Bookings via our internal booking system Freespace
Operating and maintaining Supplier Maintenance database_
Conduct UAT and provide feedback on the process
Operate and maintain the Fees Helpline Mailbox

Operating the Fees Helpline inbox by responding to firm requests, ensuring the correct information is given out
Providing excellent customer service
Monitor the content of requests coming through to identify any themes / trends
This role will give you the opportunity to play a pivotal role in the Finance division and give you the chance to be part of a busy team that performs a variety of activities.
Skills/Experience Required
Minimum
Good IT skills with working knowledge of standard Microsoft Office products including Word, PowerPoint, Excel, Outlook Visio
Experience of delivering customer service
Experience providing PA support
Essential
The ability to complete a heavy workload to a high standard and within tight timeframes
Evidence of teamwork and collaboration the ability to work actively with others to achieve outcomes in both formal and informal teams. Can demonstrate how they work individually in support of team and organisational goals
Proven organisation ability can show capability to manage a variety of competing tasks and issues, prioritising appropriately and escalating where necessary
Evidence of excellent communication skills (oral/written) can demonstrate ability to explain complex issues succinctly and with clarity
Build and maintain internal & external stakeholder relationships evidence of ability to build effective relationships with external and internal stakeholders
Can demonstrate decisionmaking confidence in ability to use sound judgement to reach conclusions on own initiative
Curiosity display an interest in things that are new, ability to spot patterns and themes
About the FCA
At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.
The FCA's Values & Diversity
Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator.
The FCA supports hybrid working and you will be expected to work 40% of your time over a month, in our office. We will consider other flexible arrangements, for example part time working, and you can discuss this with the recruiter.
Useful Information
This role is graded as Professional Support
Corporate
Interviews for this role will be taking place from 8th June 202
Applications for this role close on 30th May 2023
The FCA has a national role and is committed to a national footprint. This role can be based in London, Leeds and Edinburgh. The FCA has London and National Pay ranges to reflect regional differences. The base salary range for this role is up to £32,000 per annum in London and up to £28,000 per annum in Leeds and Edinburgh, plus an additional flexible allowance. Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.
Core benefits that you will receive as standard are:
25 days holiday per year
Private medical for yourself
Pension contributions of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age up to 12% a month once you reach age 35).
Life assurance of eight times your basic salary