Accommodation Officer - Swindon, United Kingdom - SKILLS DIRECT LTD
Description
DUTIES AND RESPONSIBILITIES
Supporting the Service User
- Manage a caseload of around Service Users
- Attend dispersal and conduct induction of SU into property
- Conduct monthly visits and report any incidents
- Ensure SU's are Moved On no later than the last date of payments
- Arrange initial transport of SU's to their accommodation or any relocation as required
- Ensure that health and safety of SU's are maintained at all times
- Complete BI weekly welfare checks of the SU's.
Managing a property portfolio
- Effect appropriate maintenance of properties
- Conduct monthly inspections and report defects as required
- Ensure all items within property are replaced /repaired as required in line with inventory procedure
- Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
- Prepare property for reoccupation after SU's move on
- Ensure terminated properties are effectively prepared for hand back to landlord
- Effect minor property repairs if necessary
- Ensure the properties are maintained according to Health and Safety guidelines and company procedures
- Ensure stores are maintained in line with purchasing procedure
Team working
- Liaise regularly with line manager and team members
- Helping/providing cover for other team members as required
- Attending team and other staff meetings
- Supporting new team members and provide onthejob training
- 24 hour availability during any significant emergency
- Provide cover for other staff as agreed by line manager
Communication and Liaison
- Ensure all records are maintained and kept uptodate according to company policies and procedures
- Ensure appropriate property certification documentation is produced and recorded
- Liaise closely with SU's, line manager, team members and other staff
- Assist in the local stakeholder involvement process by attending meetings as required
- Liaise with local support agencies to ensure relationships are maintained
Training and development
- Monitor own work levels, progress and development
- Undertake all core training and development programmes as required
- Undertake relevant learning according to agreed Personal Development Plan
Meeting key performance targets
- Manage own caseload of allocated SUs and properties
- Work toward own and team performance objectives
- Learn, understand and operate within contractual guidelines and service requirements
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