Porsche Product Expert - Sutton Coldfield, United Kingdom - Pendragon

Pendragon

Verified Company

Sutton Coldfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Porsche Product Expert

Stratstone Porsche Sutton Coldfield**
A basic salary of £21,745 and a bonus of £4,000 with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.
Are you a confident customer service superstar who's passionate about cars? If so, we have a great opportunity for you to join the team as a Customer Service Assistant

As Porsche Product Expert, you will be a brand ambassador for the Centre by keeping up to date on all new technologies and products as they are released which will support a personal, high-quality and exclusive customer care and service.

Working alongside the sales team you will spend your time with customers, conducting a detailed and enthusiastic product explanation where required.

What does the role of Porsche Product Expert?

You'll be a Product Expert and support Sales Associates with more niche or specific customer questions and requirements
You'll Collaborate and work closely with with the Digital Expert/Marketing to provide content for different Social Media streams
You'll be a true expert and fully knowledgeable around all Porsche products and technologies
You'll be the first point of contact for customers to help resolve instances of technical or troubleshooting issues
You'll be comfortable in providing indepth insights for Porsche Centre employees about products and technological updates

What do you need to succeed as a Porsche Product Expert?

You'll have previous customer facing experience preferably in the automotive/retail industry
You'll have the drive and passion to succeed in a fastpaced role and industry
You'll have a true passion for customer care, putting the customer at the heart of everything you do
You'll be able to absorb information quickly and effectively communicate this with your peers and customers
You'll be confident communicator who can engage and build relationships with customers quickly
You'll have great organisational and time keeping skills to manage your diary with your customers effectively