Customer Service Administrator - Hereford, United Kingdom - Balfour Beatty

Balfour Beatty

Verified Company

Hereford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role
Balfour Beatty have an exciting opportunity for an
customer service administrator to join our growing team in
Hereford.

What you'll be doing
As a
customer service administrator, you will have the following accountabilities:

Provide visitors with a first-class service at reception.
Maintain office security ensuring all visitors are signed in, inducted & provided with an ID badge
Responsible for answering queries and offering information in a variety of methods
Provide a responsive service for all requests. Ensure that the telephone is managed at all times during designated opening hours, giving a right firsttime response, or directing and sign posting as needed.
Ensure requests through all channels are responded to in a timely, responsive manner.
All requests related to the service are accurately and timely logged onto the Confirm system and allocated to the appropriate individual.
Develop solutions to customer and client issues in a proactive manner to remove the need for reactive customer contact, providing additional support to customer to appropriately manage expectations.
Flexible to support administrative duties and call handling as and when required.

Who we're looking for Experience and qualifications**- Experience of working within an Operational environment

Intermediate level of IT skills
Knowledge of Microsoft programmes such as Word, Excel and PowerPoint
Able to use MS SharePoint and Teams
Excellent communication skills
Works well within a team environment
Confident dealing with a wide range of people

General Administration tasks

Data inputting and Minute Taking as and when required (Client and BB meetings)
Undertake and be flexible to any receptionist/administrative/call handling task to support the overall contract as and when required
This post will be required to cover for any other role within the Customer Service department as and when required

Who we're looking for:

Personal Qualities

Works well as part of a team and as an individual using own initiative
Able to prioritize and manage own time effectively and work well under pressure
Proactive and has ability to be resourceful and make decisions
Ability to manage challenging conversation when needed
Positive attitude
Professional appearance
Responsive to customer requirements with positive attitude towards the needs of all stakeholders.
Excellent communication skills

both verbal and written.

Flexible and ability to react to peaks and troughs in workload.
Desire to develop and is motivated to achieving targets.
Accurate attention to detail
Good problemsolving skills

Technical Competencies:

Good academic skills
Experience of Windows and MS Office to include Word, Outlook and Excel
Experience of working with databases
Competent minute taker
Customer services qualification or demonstrable experience.
Desirable to have a general understanding of Highways or Construction

Why work for us

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About us

The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise.

The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic place shaping agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed.

Our focus has moved beyond the road to deliver the potential of the street:

a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely.

Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment.

We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference:
BBUK04412