Housing Officer - London, United Kingdom - KHAN'S D.I.Y LIMITED

KHAN'S D.I.Y LIMITED
KHAN'S D.I.Y LIMITED
Verified Company
London, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Portfolio/responsibilities of this role
The council's Housing Services are high profile and vital to maintaining and enhancing the city council's reputation.


The post holder will:


Manage a designated patch of properties, this may include Social Housing tenants, Council leaseholders, Community Supported residents and some out of borough properties.

Deliver a friendly, effective, professional and high-quality service to all residents and services users.


Lead the management of your patch taking ownership and accountability of all issues ensuring they are progressed as well as leading on communication with residents' groups, customers and stakeholders.


Lead on the development, progress and publicity of estate action plans in line with the Estate Action Plan procedure, working closing with key residents and attending meetings as required.

Provide a visible presence on estates. Carry out home visits. Carry out quarterly estate inspections and attend local surgeries as required.

Lead on engagement with residents within the housing patch. Establishing regular estate meetings to discuss issues and develop and monitor estate action plans.

Work with a range of Council and external services to support residents.

This will involve working closely and co-operatively with the Housing Income Team, ASB team, Leasehold Services, Repairs, Housing Solutions, Estate Services, Customer Services, Major Works engagement team, Development teams etc.

Safeguard vulnerable residents through investigating concerns received from other services, investigating and making referrals for relevant support.

Working in partnership with a range of services to support vulnerable residents including, but not limited to; Social Services, Mental Health services, Drug and Alcohol services and Floating Support.

Attending case conference or similar meetings as required.

Proactively making welfare calls to vulnerable residents.


Draft responses to formal stage 1 complaints, members' and MP enquiries ensuring that responses are of a consistently high standard and are provided within agreed timeframes.


Carry out flexible tenancy reviews and renewals and other programmed tenancy reviews relating to WCC initiatives such as healthy home visits, tenancy audits, under-occupation visits and joint housing needs assessments with WCC relocations' team in regeneration areas.


Experience
Experience of working within a housing management role desirable but not essential.

Experience of dealing with the public or of providing customer services essential.


Skills
Knowledge of tenancy law and general tenancy management desirable but not essential.

Ability to work as part of a team.

Good standard of literacy and numeracy.

Good written and verbal communications skills.

Effective communicator with good customer relationship skills.

An understanding of Diversity and Equal Opportunities.

Ability to demonstrate and inspire enthusiasm, drive and a highly people-focused attitude to work.

Ability to plan, organise and prioritise work, producing work of a high-quality standard.

Familiarity with IT and computer systems.


Job Types:
Full-time, Temp to perm

Contract length: 8 months


Salary:
From £16.00 per hour


Experience:

- housing officer 5 years (required)

  • Customer service 5 years (required)
- social housing 5 years (required)
- public sector 5 years (required)


Work Location:
One location


Reference ID:
RQ922270
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