Customer Liaison Representative - Camberley, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Camberley, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Customer Liaison Representative (Front of House)


Reports to:
Front of House Supervisor


Location:
BAE Systems, Frimley

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Purpose:

We are looking for passionate people to join our Corporate Front of House team. If you are passionate about delivering exceptional 5* customer service, this truly is a fantastic opportunity for you.


Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.


This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately.

You will pride yourself on building and maintaining a welcoming and safe atmosphere.

As the customer Liaison representative you will be the first point of contact for our clients as they arrive to the building.


Accountabilities, Key activities Include but are not limited to:

  • Meet and greet customers
  • User registration
  • Answer, manage and operate of the BAE Switchboard
  • Book Visitors onto site and provide Visitor Passes
  • Manage the Booking System
  • Source availability of rooms/desks for customers/groups
  • Book desks/rooms for customers/groups
  • Request attendees for bookings when not added
  • Manage no show information on a daily basis
  • Contact no shows to reiterate booking and cancelling procedure
  • Special Requirements ergonomic chairs etc
  • Query Response
  • Monitoring of office Consumables
  • Maintain updated signage around facilities using templates
  • Floor Walk including filling/emptying of the dishwashers (where installed)
  • Daily morning and afternoon check of all printers
  • Daily morning and evening checks of rooms
  • Daily morning and evening checks of desks
  • Ensure Building information leaflets are displayed


  • Control Special Equipment

  • Jabra, ergonomic chairs, flip chart etc
  • Report maintenance issues to Mitie Helpdesk
  • Assist with set up of AV equipment
  • Troubleshoot technical problems
  • Report IT issues to DXC
  • Report security issues to Control room
  • Report AV issues to Visavvvi
  • First port of call e.g. broken cable
  • Fire Marshall
  • First Aid
  • Support Continuous Improvement activities
  • Daily Handover to Security (end of day process when required)
  • Familiarise new visitors to the building and how the areas function
  • Book visitors in using the visitors booking tool
  • Control security access from reception desk where appropriate
  • When requested, escort visitors from the main gate
  • Reconfigure furniture and movable walls in line with booking requirements
  • Organise post collection and sign for delivery parcels
  • Floor walk, keeping the facility tidy
  • Support continuous improvement activities
  • Support Security department to undertake audits and resolve conflicts
  • Be 1st point of contact for all calls and correspondence relating to desk and room bookings
  • Support hospitality bookings for the building (deliveries and collection)
  • Identify booking 'no shows' and contact them
  • Top up tea and coffee provisions and coffee machines and keep the area clean and tidy

What we are looking for / Qualifications and Experience:

  • Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
  • Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and coordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
  • Knowledge of Workplace Health and Safety (WH&S) Practises and Policies
  • Proven ability to provide a high level of customer service
  • Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
  • Previous knowledge of skype is desirable, but not essential
  • Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
  • Computer Proficiency
  • Ability to work independently if needed
  • At least 2 years of a training background or customer service role is desirable
  • Previous knowledge of desk booking systems is also desirable but not essential

Other factors:


  • Smart, presentable and a professional appearance, work uniform always clean and pressed
  • Hygienic to the highest standards
  • Well organised with the ability to prioritise workloads
  • The ability to multitask and work in a fastpaced environment
  • Personable and approachable
  • Must have a flexible approach
  • Good communication skills in both verbal and written formats
  • Must be willing to undertake further training if needed
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