Ticketing Agent - Manchester, United Kingdom - Egencia

Egencia

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Brand Specific Description:
Ticketing Agent, Global shared ticketing

Position Overview:

Applicants must have experience of working within a busy ticketing environment, ideally from within a Business Travel, Leisure Travel, Airlines or similar, using a Travel GDS system such as Amadeus.

As a Ticketing Agent, you will be working with a variety of clients across our business and group travel clients who require the provision of timely and accurate ticketing, supporting processes where robotic tools are not available or fail in their operation.

You will be expected to cover all aspects of ticketing, including issuing, refunds, and manual and systematic exchanges across air services globally.

Responsibilities:

Interpersonal Skills

Effective Communication: Written & spoken communications, listening and influencing.
Relationship building: Build effective relationships through positive communication that motivates and influences others. Be actively involved in achieving team objectives.
Managing complexity: Can work effectively in a complex, diverse, changing environment.
Problem solving: Proactively identify potential problems and determine the best solution.

Responsibilities:

Fast and accurate processing of ticket issues relating to issuances, refunds, manual exchanges, including all calculations for numerous airlines.
Following internal ticketing processes and procedures.
Troubleshooting and problems solving as errors arise.
Investigation and resolution of Agency Debit Memos and booking queries following up with airlines where necessary.
Support the customer service team with ticketing issues.
Liaising with Airlines to resolve issues.

Competencies:
Good eye for detail, analytical, problem solving

Experience and Qualification:

Experience and Qualification:
Amadeus GDS, 2 years travel industry experience, strong air fare knowledge. Preferably BA fares & ticketing 1&2.

Relocation (Y/N): No

Location

United Kingdom - Manchester

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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