Customer Service Advisor - Birmingham, United Kingdom - Niyaa People

Niyaa People
Niyaa People
Verified Company
Birmingham, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

An exciting opportunity has become available for a temporary Customer Service Advisor to join a leading Housing Associations Customer Service team based in the West Midlands. This role is offering the chance to increase your experience and knowledgein a well established company, an easily commutable journey accessible by public transport and a long term temporary contract.

Customer Service Advisor

Temp to perm position

£ ph paid weekly via umbrella

Birmingham City Centre

As a Customer Service Advisor, you will:

  • Assist the repairs team to deal with work orders from tenants
  • Take inbound calls from tenants in regards to any housing queries/ repairs issues
  • Update the system and log calls accurately
  • Provide good customer service and aim to resolve problems on first point of contact

To be successful as a Customer Service Advisor, you will have:

  • Knowledge and proven experience of customer service facing roles
  • Proven experience of dealing with complaints and achieving successful outcomes
  • Experience as a Customer Service Officer/ Customer service planner/ Repairs planner/ Repairs officer/ Voids planner/ call centre advisor
  • Previous experience in a call centre or social housing role would be beneficial

In return, they are offering:


  • A challenging and rewarding opportunity
  • An easily commutable location
  • Opportunities for more training
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