Porter Foh - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

PART TIME Assistant, Day Porter
Workplace Services
- London

Based in London and reporting to the Team Leader, Day Porter
Workplace Services you will be responsible for enhancing the excellent standards of Operational Facilities delivery at Tableau. This will include; pantry management, meeting rooms, event support, enforcing the clean desk policy, and anything else covered by the client WPS team._

Site responsibilities

Support Operations team as required, daily checks to ensure that all floors are in pristine condition and fully functional ready for our internal and external customers to useResponsibility for pantries & social areas; stock control, coffee machines, crockery,**:

Management of Snack Programme, from unloading deliveries, neatly storing items in assigned Store Room, maintaining stock levels on your designated floor, stock rotation of short life products and monthly deep clean of entire pantry area
Managing time to respond to business needs (working flexibly around important events/busy periods)

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Key relationships

Client side, you will work very closely with the Supervisor, Workplace in London
Maintain strong relationship with the entire Signature team at Tableau Blue Fin Tower London
Enhance relationship between Tableau, Salesforce and Building Managements loading bay team, work to ensure that all deliveries are received at the relevant floor in a timely manner, this is especially key for catering which can arrive under 30 minutes before it is due to be served.
You will come into daily contact with potential and existing customers, it is vitally important that the right impression of Salesforce is expressed at all times
Day to day, you will have close contact with the Tableau/Salesforce GSA team, and wider London Operations team, especially Day Janitors.

Every Tableau/Salesforce employee is a customer:

Facilities

Ensure all meeting room and event bookings run successfully. Room setup, catering, refreshments and adhoc requests must be delivered
Daytoday smooth running of Tableau floors, liaison with all stakeholders to support the entire operation
Adhoc support to entire Operations team as requested by senior team members
Proactive reporting of Maintenance issues, flagging to Coordinator
Workplace Services for escalation.
Emergency evacuation trained to be responsible for supporting a lead member of the Operations Team in securing a predetermined area as instructed by Senior Cordinator
Workplace Services

Support Coordinator's

Workplace Services

and Mail room team to improve standards, increase productivity and work closer as a wider team to meet expectations of client

Flexibility to fill in to other roles within the team to cover holiday and sickness where necessary

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Refreshment Programme

Receipt of all deliveries, cross check delivery notes and pass on discrepancies to be escalated with supplier:

Neatly store produce in assigned Store Room.
Weekly Friday afternoon tidy of all storage to allow Day Janitors to hoover carpet
Morning setup of Pantry areas (coffee machine setup and clean, replenishment of cereals, etc)
Restocking of all snacks throughout the day
Displaying of fruit,
Monthly deep clean of all Pantry areas, cupboards/drawers to be emptied so that Janitors can clean them

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Catering

Delivery and presentation of all internal catering for meetings and events:

Supply of crockery and cutlery where necessary
Work with Janitors to clear catering promptly at the conclusion of session
Prepare refreshments (tea, coffee, soft drinks, biscuits, etc) for meeting rooms as requested

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Development

Look to continually improve processes as the site grows and Tableau gets busier, all suggestions to be proposed first to Senior Assistant
Workplace Services

and then to client team

Build knowledge of staff/customers through learned experience, regular visitors will appreciate a tailored experience
To attend training courses as and when necessary

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Site Support

Supply timely and accurate feedback to all client and customer queries
Continuously look for ways to improve the service and initiatives on site
Provide administrative support when necessary and requested by any of the management

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Operational Standards

Adherence to all process and procedures
Setting and maintaining high standards so that customers' expectations are consistently exceeded
Resolution of any operational issues and escalation to appropriate persons
To undertake any reasonable request from Management

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Qualifications: