Customer Services Scheduler - Stockport, United Kingdom - Hyde Park Corner Installations

Description

Hyde Park Corner Installations Ltd
Hyde Park Corner is the UK's largest independent incar installation company & completes circa 9K installations per month.

Customer service & quality installations are at the heart of our ethos & have led to the steady growth of the business.

Added growth means HPC require additional dedicated, skilled, individuals who can work under pressure whilst keeping the customer at the heart of what we do to join our team.

Brief details of position:

The hours of work are between 08.30am & 5:30pm Monday to Friday & 8.30am to 4.30pm on a rota Saturday.

You will work one Saturday (paid as overtime) each month plus have the option to work other overtime.

Competitive salary dependant on experience.


Main duties will include:

• Making contact with customers who are expecting the call (no cold calling) & arranging a date with the customer to have the installation etc carried out.
• Coordinating the engineers daily work schedule whilst working to tight deadlines
• Constantly updating the HPC scheduling system & customers/clients throughout the day.
• Ensure accurate and timely allocation of work requests to meet service level agreements.

Vital skills:

• A Good level of IT literacy
• Word, Excel and Outlook
• The ability to quickly learn inhouse systems
• Ability to manage own work load by effectively prioritising and multitasking
• Excellent communication skills (oral and written), must be confident and courteous on the telephones and be able to communicate at all levels
• The ability to remain calm under pressure
• Customer service oriented
• Effective problem solving & organisational skills
• An excellent attention to detail

Desired Skills

• Ability to demonstrate good knowledge of customer services
• Previous experience within a Helpdesk / call centre environment
• Previous scheduling experience
  , excellent typing skills
• A good geographical knowledge of the UK

Job Types:
Full-time, Permanent


Salary:
From £23,000.00 per year


Benefits:

• Casual dress
• Free parking
• Onsite parking

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Scheduling: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location:
In person