Workshop Controller - Wellingborough, United Kingdom - Clemence Rogers Recruitment

Clemence Rogers Recruitment

Verified Company

Wellingborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Workshop Controller - Wellingborough

Clemence Rogers are currently recruiting for a Workshop Controller to join a well established Commercial Vehicle based in Wellingborough

Key Responsibilities:

Primary operational liaison between workshop and service team
Supervise and prioritise workload throughout shift for maximum efficiency
Ensure key customer service KPIs are met daily
Update the service team with progress & escalate concern repairs to management team when required
Monitor all service and maintenance repair work of vehicles and trailers
Quality control MOT preparation to ensure 1st time pass
Assist in the diagnosis and rectification of all types of faults
Create customer estimates
Monitor the flow and quality of workshop job cards
Sign off R2C in a timely manner
Update and gain authorisation for defects when required
Ensure correct warranty procedures are followed at all times
Ensure Health and Safety regulations and safe working practices are adhered to.
Ensure appropriate clocking is made and all job cards and service sheets are completed in a timely manner.
Ensure high level of cleanliness and tidiness
Maintain thorough and current product knowledge and attend training courses
Take responsibility for the depot in the Depot Managers absence
Solid technical understanding with a technical qualification/ previous experience as an HGV technician/Workshop Controller
You'll need to understand the whole customer journey and really want to make things happen.
Excellent communicator with people from across the business
Excellent organisational skills
Ability to manage a team and get the best out of them while at the same time being a team player yourself
An ability to meet strict deadlines to keep our customers on the road
Ability to work to prioritise workload
Ability to work calmly in a fast paced environment