Client Services Consultant - Richmond, United Kingdom - Savills

Savills
Savills
Verified Company
Richmond, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
You'll need to work closely with your area Heads of Department to understand their stock requirements. In addition, you will be required to trial long-term business development projects that support future growth and innovation.

The Hive has been reimagined as the new Client Services Department, fit for the 21st century. This team plays a vital role in Savills long term growth strategy.

This role requires a person who is able to build rapport over the phone, learns fast and thrives in a fast-paced competitive environment.


Responsibilities

  • Make outbound calls to pitch Savills' market offering to potential clients, establishing and nurturing meaningful relationships
  • Meet monthly, instruction, and revenue targets
  • Source good quality leads
  • Provide excellent customer service and develop strong relationships with clients
  • Upsell additional services to clients and identify valueadd opportunities
  • Accurately record and maintain client information in the company's database
  • Collaborate with team leaders and peers to achieve team and company goals
  • Follow all Hive procedures, processes and frameworks
(Senior Only):


  • Experience in consultant role for 2 years or more
  • Consistently hitting stretch targets (6+ Months)
  • Take on additional operational responsibilities and support the Inbound team when required
  • Assist with team morale and motivation of the team
  • Lead an expertise area for the department (SME Subject approved by Director)
  • Mentor of a junior team member
  • Assist management with team training
  • Be a consummate brand ambassador

Essential Skills & Experience

  • Driven and motivated to exceed targets
  • Ability to adapt, grow and learn quickly
  • Ability to work under pressure and meet deadlines
  • Strong communication and interpersonal skills
  • Competency in Word, Excel, PowerPoint
  • Ability to negotiate well
  • Excellent customer service skills
  • Ability to multitask and work in a fastpaced environment
  • Ability to work effectively in a team environment


  • Business area

  • Residential Sales and Lettings
  • Locations
  • Church Road, Richmond
  • Contract Type
  • Permanent
  • Remote Status
  • This role is office based
  • Salary
  • Competitive
  • Contact Ben Toocaram Residential Sales and Lettings
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