Customer Service Executive - Stockport, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Stockport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role based within the Customer Service Team is to support our internal and external customer base.

Client Details
Since 1961 our client has been all about working with great people to make more possible for our clients. You'd be joining a family of over 900, so you'll never be stuck for advice, expertise, and networking opportunities. Together they ead the way in marketingand communications. Whether they're producing exciting creative for advertising or managing a client's entire print spend, they've pretty much everything covered.

Description

Provides front end support to the clients customer base
Investigates and resolves customer queries, related to customer orders and products.
Owns the Web shop management process, assisting customers with Web shop administration and product information
Provide advice on the availability of products, whether users are allowed specific items and any physical limits in place
Manages internal stakeholders to facilitate the daytoday delivery of customer orders, from receipt to delivery.
Works with internal stakeholders as part of the wider APS team to drive positive company sales results and increase customer retention

Profile

We are looking for an enthusiastic, self-motivated individual with a confident personality, sound communication skills, a good understanding of systems and a team player.

You will be given you own customer base to manage as the Customer Services representativefor key accounts.

This role has a good grounding to develop into our Account Management teams or other areas of the Group.

A Customer focused and driven individual to provide excellent customer service.
Ability to develop and build relationships with stakeholders and clients at all levels.
Strong and effective organising, planning and process skills.
A good degree of computer literacy, with a comprehensive working knowledge of Outlook, Excel, PowerPoint, and Word.

Job Offer
Competitive Salary.

Career Progression.

Exposure to a well known clients.