Rent & Legal Protection Policy Coordinator - Annesley, United Kingdom - Countrywide HQ

Countrywide HQ

Verified Company

Annesley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of a passionate and dedicated team dealing with Rent &Legal Protection (RLP) insurance claims.

You will be working for the UK's largest property services group where we serve our customers in multiple locations across more than 85 brands.

We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers acrossthe residential and commercial property markets.

The RLP Team are a specialised team of rent protection and legal insurance experts who support our branches and the customers of the exclusive Lets-Cover RLP Insurance.

The role:

Dealing with the oversight of the compliance for this regulated insurance produce.
Completing branch audits on sales.
The day to day management of claims under RLP insurance and guarantees.

Responsibilities and duties:

Auditing the tenancy and claim conditions to ensure that all matters are compliant with our contractual obligations under the contract with the Insurer and the terms of the policy
Instigating claims under the RLP policies where the arrears issues have not been resolved following necessary action
Instigating claims where the Landlord has not received back vacant possession of a property following the service of a statutorily required notice for reasons other than arrears
Advising Landlords of their rights under the RLP policy, the claims procedure and being their point of contact throughout the claim
Ensuring our Landlords are kept up to date of all matters in respect of their claim
Instructing the appointed legal representatives for the RLP claims, following the agreed process and supplying the necessary legal and other documentation to allow the solicitor to take action through the Courts on behalf of the Landlord and the Insurer
Monitoring any online portals used by the appointed legal representatives and completing any requests by the legal representatives in a swift and expeditious manner
Being the point of contact for the legal representative and ensuring that all queries are answered as quickly as possible
Liaise with the relevant branches to ensure that any information required by the legal representatives or Insurer is obtained expeditiously
Liaise with landlords, tenants, legal representatives, Insurers and internal colleagues as required.

Skills & Attributes:

Experience within residential property environment preferable Insurance or residential legal services experience preferable
First class customer service skills
Excellent organisation, prioritisation and time management skills with a strong attention to detail
Ability to work proactively and comfortable at using their own initiative in a fast paced environment where priorities can change regularly
Strong communication, influencing and relationship skills, with a strong customer centric approach
High levels of energy, drive, enthusiasm with a passion for developing themselves
High level of competency in IT along with excellent written and spoken English

Other: