Motor Claims Handling Supervisor - Birmingham, United Kingdom - DAC Beachcroft

DAC Beachcroft

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction Our CIR Retail & Consumer teams are a lawyer led claims handling service working with a range of corporate and insurer clients.

Our specialism is working with in the retail and consumer sector; handling claims arising from the operation of motor fleets as well as the casualty claims arising from retail operations.

We are proud to act for household names and to work with major UK retailers. We are a team of over 60 working across two locations in Newport, South Wales and Leeds. We are committed to delivering a high quality claims handling service to our clients. We value team work, professionalism, and integrity.

We are looking to recruit to a full-time Supervisor into our Retail & Consumer Team in Newport on a permanent basis.

Ensuring files are run proactively and effectively to conclusion by the relevant handler, with appropriate deadlines met.
Ensuring that handlers work effectively to meet the needs of the clients and the commercial requirements of the firm, driving high performance and addressing any performance concerns or conduct issues
Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated to the Team Manager within required timescales, as well as ensuring that relevant learning points are highlighted and actioned
Direct line management for a team of claims handlers, including responsibility for;
Performance review discussions,
Absence management, including conducting return to work interviews
Cascading and communicating information
Induction of new starters
Motivating and engaging claims handlers, as well as overseeing their personal wellbeing in the workplace
Identifying and recognising positive performance and behaviours
Escalating successes, concerns or issues to the Team Manager in a timely manner
Managing performance concerns for individual handlers within their subteam,
Responsible for the induction of new joiners and ongoing technical development of handlers, including supporting the Claims Solutions Group Academy
Championing CSG strategic and innovation initiatives within the team, such as customer care and KYOTO

Who you are
Previous supervision and / or team management experience is advantageous

Sufficient technical ability to supervise the allocated subteam
A high level of personal compliance with DAC Beachcroft Group protocols and procedures
A high level of personal compliance with client SLAs, protocols and KPIs
Evidence of successful achievement of own objectives
Evidence of commercial acumen
Evidence of effective people management skills including the ability to motivate, coach and mentor team members at all levels
Organised and able to handle multiple demands and deadlines simultaneously
Able to communicate confidently orally and in writing at all levels
Must have previous experience and knowledge of handling motor cases, experience of dealing with personal injury (OIC and MOJ Portals) as well as credit hire cases.
Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).

About DAC Beachcroft
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