Resolution Officer - Widnes, United Kingdom - Halton Housing

Halton Housing

Verified Company

Widnes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Widnes

Salary:
£22,312 - £26,250

The Vacancy
Here at Halton Housing, we are seeking a Resolution Officer to join us on a fixed term basis.

You will:

investigate and respond to complaints, build and maintain relationships with colleagues and contractors, and manage a caseload of service requests in a timely manner using our CRM.

You will be:

a customer-focused individual, a great problem-solver, and be able to provide advice and support for customers across the borough.

You will need:

previous experience in customer service complaints within a repairs and maintenance sector; networking, influencing and presentation skills; and an ability to balance conflicting priorities.

Ideally, you will also have a knowledge of Housing Legislation and an element of technical maintenance knowledge.

The Company
An innovative housing provider, with customers at the heart of everything we do.

We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.

We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.

Working at Halton Housing

Our Benefits

Agile Working

Training & Development Opportunities

Pension Scheme

Health Plan

Cycle to Work Scheme
**Buy/Sell Holidays