Service Administrator - Kirkby, United Kingdom - Kworks

Kworks
Kworks
Verified Company
Kirkby, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title Service Administrator

  • Number of posts
  • Job Ref Mar 3
  • Location of Job Kirkby
  • Rate of pay 22,000
  • Contracted Hours per week 40
  • Working Days: Monday to Friday
Shift Pattern: 8am - 7pm rota

  • Competitive salary
  • Medicash Scheme
  • Pension Scheme
  • Gym & Retail Discounts

Key responsibilities

  • Allocation of work to field teams
  • Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottomline contribution.
  • Deliver inbound and outbound call metrics and maintain service level agreements.
  • Prioritise on the day work stack and allocate effectively to deliver client metrics.
  • Operate a duty of Care function for field personnel.
  • Dealing with requests via inbound calls within a timely manner and observing daily KPIs
  • Monitoring all upholding queues and identifying potential conversions

Skills required

  • Experience of working within a similar role.
  • Excellent communication skills and a good telephone manner.
  • Customer service experience dealing with engineers is preferred but not essential.
  • Good level of IT skills with experience working on Microsoft 365.

Qualifications required
Level 4+ (C+) in Math's and English


Additional Information / Company overview:

We are a contractor for the provision of Mechanical, Electrical and Telecommunications services.

We currently have an exciting new opportunity for an Administrator to work within our Recruitment Department on a permanent basis in our Liverpool office.

We have been an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

  • Working Days: Monday to Friday
Shift Pattern: 8am - 7pm rota

  • Competitive salary
  • Medicash Scheme
  • Pension Scheme
  • Gym & Retail Discounts
  • X2 Life Assurance
  • Free Parking,
  • Car Allowance,
  • 33 days holiday
  • Employee Bonus Scheme,
  • Healthcare Cashback Plan,
  • Employee Assistance Programme,
  • Cycle to Work Scheme,
  • Company Contribution Pension Scheme,
  • Parental Leave and Pay,
  • Employee Reward and Recognition Free Parking,

Contract type:


  • Permanent and Office Based

Job Types:
Full-time, Permanent


Pay:
£22,000.00 per year


Benefits:


  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Administrative experience: 1 year (required)

Language:


  • English (required)

Work Location:
In person


Reference ID:
MAR 34
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