Out of Hours Support Officer - Bellshill, United Kingdom - Smart Recruit Online

Smart Recruit Online

Verified Company

Bellshill, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you ready for the next step in your Security Career? or maybe you would like a career change into the Security Industry? Now is your chance - We need you

Here at Securitas, we guard and protect a variety of clients across the globe, from banks, retail chains, leisure venues through to corporate offices. We make people feel safe.

When you join us at Securitas you will be joining a dedicated professional team of experts that are truly some of the best in their field. You'll be provided with fantastic opportunities for Career progression through our unrivaled learning hub, where there is a wide variety of internal courses to help achieve your goals.

Our Officers will be responsible for their own areas
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Areas to be covered are: Birmingham, Leicester, Manchester, Newcastle, Edinburgh and Glasgow (There is flexibility in these locations - to be discussed at interview):

Working 54 hours per week (nights/weekends):

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SIA Licence or willingness to attain

How you will make an impact as an Out of hours Support Officer:

Operations

Ensure relevant company and client Key Performance Indicator targets are met on an ongoing basis.
Work to agreed practices relating to Health and Safety and quality management.
Adherence to Internal and External audit standards and undertake quality assurance checks.
Ensure that any Operational issues both in normal working hours and outside of normal working hours are managed effectively and escalated as necessary.
Undertake out of hours responsibilities as reasonably required.
Scheduling including out of hours scheduling, covering sickness and adhoc requests.
Admin tasks as directed by the Management Team

Human Resources

Provide administrative support for the 121, identify development needs, action any disciplinary and grievance procedure that is required.
Manage sickness and action RTW interviews.
Staff welfare support.

Recruitment

Ensure all shifts, holidays, sicknesses and absences are covered by efficiently rostering core, relief and casual security staff.
Be the first point of contact for all security staff, helping them with all of their queries

Training & Development

Ensure all assignment instructions, site documentation is up to date.

Risk Management

Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, acting where needed.

Client Management

Engage with clients and visiting client sites when needed.
Cover client sites if and when needed
Set up new contracts on the system

Relationship building & Team working

Support other Branches and support functions by sharing best practice
Work towards and share the Branch KPIs and targets with the Branch team and wider support functions to create one team one common goal.
Build strong relationships with the HR Advisor and Admin teams to ensure that there are proactive and positive interactions.
Build strong relationships and positive working relationships with the sites, supervisors and officers to ensure appropriate service delivery standards and drive the right internal mindset

Benefits:

Health & Wellbeing

Company pension and advice and planning
Life assurance scheme
Discounted gym memberships
Wellness advice and support, including financial, emotional and physical
Dental and Physical Health Plans

Lifestyle Benefits

Cycle to work scheme
Car lease and new car purchasing schemes
Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
Mortgage Advise
Payroll ISA's
Eligibility for Costco Membership

Learning & Development

Support with further education
100's of eLearning courses
Accredited courses by C&G, ILM, IOSH and SIA
Leadership Development programs both local and global

Giving Back

Payroll Giving
Working with charities such as Calderwood House, KPMB and Wooden Spoon
Supporting local community initiatives
Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

Essential Skills: