Customer Service Delivery Station Liaison - Enfield, United Kingdom - Amazon UK Services Ltd.

Amazon UK Services Ltd.

Verified Company

Enfield, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What are your hours?
This role requires working variable hours to match when customers need us most. You will work Wednesday - Saturday 10:00am to 20:45pm.
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What qualifications do we need from you?

Have the right to work in the United Kingdom without restrictions
Experience in customer service, retail or hospitality industry
Flexible with regards to shift work (this role has nonnegotiable time schedule of 10am8:45pm).
Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
Excellent timemanagement, organisational, and prioritisation skills.
Experience working under pressure in a highvolume environment whilst maintaining standards for productivity, quality and service.
Ability to take ownership and be proactive. Intermediate computer literacy.

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What strengths will you bring?

Hardworking, articulate, and detailorientated
Friendly and customerfocused in every situation
Ability to learn quickly and embrace change
Comfortable multitasking in a highenergy environment.

What benefits will you receive?

Pension Plan
Competitive holiday allowance
Health insurance
Life insurance

- discount

Employee assistance program
Organisational progression options
Additional addon benefits of your choice

You'll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Job title - Customer Service Delivery Station Liaison

Location - DIG- Xpansion, Stockingswater Lane, 4966, Enfield, EN3 7PZ

Pay Rate - £12.70

Shift:

Wednesday
Saturday 10: pm

Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal.

Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here.

You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Delivery Station Liaison?

You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers' parcels.

As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays.

Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day.

Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.