Neighbourhood Customer Specialist - North West London, United Kingdom - Catalyst Housing Association

Catalyst Housing Association

Verified Company

North West London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
Up to £35,424 per annum

Location:
Various locations within North West London

Weekly Hours:
35

Are you passionate about providing exceptional customer service and making a difference to our neighbourhoods? Would you like to be part of a dynamic and dedicated team, being instrumental in helping us achieve our goals? If so, we have an exciting opportunity for you

About the role:

As a Neighbourhood Customer Specialist you'll be the 'face of Peabody' and responsible for the specialist, personalised service our customers receive.

You will ensure a holistic approach and the delivery of accessible, high quality and value for money services, and will work collaboratively with other teams to ensure safe, thriving neighbourhoods that customers love.

You will play a pivotal role in ensuring community safety and supporting the wellbeing of residents, with a particular focus on helping vulnerable residents and families, and engaging and working with them in the management of their homes and neighbourhoods.

You will underpin and improve overall performance within your area, encompassing all aspects of housing management.

You'll also be carrying out estate, scheme and property inspections and will be identifying issues and capturing feedback to continuously improve our services and customer satisfaction, ensuring lessons learnt help us to improve the service we provide.

About you:

We are looking for someone who is passionate about customer service with excellent communication skills both written and verbal, being resilient with a positive and can-do-attitude.

You'll be exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and delivering a first-time fix in order to produce high quality work.

You will have experience within a customer facing role, preferably within housing management and ideally within the social housing sector.

An understanding of tenancy and leasehold management and enforcement is desirable, as well as knowledge of current housing legislation and practice and government policy.

A bit about us:

Peabody are one of the largest housing associations in the UK, and we'll be even bigger when our merger with Catalyst is complete in April 2023.

Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve.

We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.

Here just a few of the benefits for working at Peabody:
Flexible and hybrid working (depending on the role)

Up to 30 days' annual holiday plus bank holidays

Competitive salaries that are benchmarked regularly against current market rates

Two additional paid volunteering days each year

Flexible benefits scheme, including family friendly benefits and access to a discount portal

Are you ready to apply?

Vacancy details:

Discipline:

Customer Service

Weekly Hours:

35

Contract type:

Full Time

Closing Date:

01/05/2023 23:59:00