Customer Service Advisor - Horley, United Kingdom - AWD Recruitment Limited
Description
Customer Service Advisor / Vehicle Servicing Coordinator who has previous customer service experience, good communication and organisational skills and the ability to multi-task is required for a well-established and leading company based in Heathrow Airport, London.
SALARY:
Competitive
LOCATION:
Gatwick Airport, Horley, West Sussex
JOB TYPE:
Full-Time, Permanent
WORKING HOURS: 4 on 4 off Shift Pattern
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Vehicle Servicing Coordinator who has previous customer service experience, good communication and organisational skills and the ability to multi-task.
Working as a Customer Service Advisor / Vehicle Servicing Coordinator you will provide telephone support to all customers, proactively managing fleet availability and recovery plans in a live support centre environment, ensuring a consistently high standard of customer service at all times.
As the Customer Service Advisor / Vehicle Servicing Coordinator you will be responsible for handling and resolving; breakdowns (including recovery), incidents, defect reporting, preventative maintenance and repairs, VOR progress/status updates, and clear and effective communication between the company and its customers.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
CANDIDATE REQUIREMENTS
As the Customer Service Advisor / Vehicle Servicing Coordinator you will have:
Good understanding of workshop procedures
Understanding of contract, commercial and financial processes
Good organisational skills, with attention to detail
Customer oriented and delivery focused
Numerate and analytical, with good knowledge of excel and Microsoft office
Able to build strong relationships, with ability to deal effectively across all levels
Team player, with a 'can-do' attitude
Able to work under pressure and to tight deadlines
BENEFITS:
Competitive salary
20 days annual leave including Bank Holidays
6% employer pension contribution
3 x's basic salary Life Assurance
Health Cash Plans
Employee Assistance Programme (EAP)
HOW TO APPLY
JOB REF:
AWDO-P10361
Full-Time, Permanent, Shift Work Jobs, Careers and Vacancies. Find a new job and work in Gatwick Airport, Horley, West Sussex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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