Community Paediatrics Outpatient Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust
Nottingham University Hospitals NHS Trust
Verified Company
Nottingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Band 3


Main area

  • Community Paediatrics

Grade

  • Band 3

Contract

  • Permanent: Monday to Friday

Hours

  • Part time
  • Home or remote working
30 hours per week (5 x 6 hours per day - Hybrid working after initial training period)


Job ref

Site

  • Nottingham City Hospital

Town

  • Nottingham

Salary
- £22,816 - £24,336 Per annum


Salary period

  • Yearly

Closing

  • 28/08/2023 23:59
Job overview

This is an exciting opportunity for someone to join the Community Paediatric Outpatient Administration team.

This 30 hour a week role will be based at the Nottingham City Hospital Campus.

Main duties of the job


A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.


You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner.

You must be able to multi task and prioritise workloads and use your initiative.


It is preferable that you have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software.


You will have a good command of the English language and the ability to understand and accurately convey verbal and written information.

Working for our organisation

Community Paediatrics sits within the Nottingham Children's Hospital, which is part of the Family Health Division.

Detailed job description and main responsibilities


In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

Be responsible for arranging follow up appointments and partial booking follow up appointments.


Using Medway PAS or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.


Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues.

Person specification

Training and Qualifications

Essential criteria

  • Educated to GCSE level with A-C passes (or equivalent) including English and Maths
Desirable criteria

  • NVQ Level 3 or equivalent
  • EDCL or equivalent
Experience

Essential criteria

  • Previous experience working in an office environment
  • Previous customer service experience
Desirable criteria

  • Working knowledge of hospital IT systems, e.g. Medway PAS, Notis
  • Knowledge of outpatient work
Communication and relationship skills

Essential criteria

  • Ability to deal tactfully and efficiently with a wide range of people
  • Ability to work as part of a team and quickly adapt to changing situations
Analytical and Judgement skills

Essential criteria

  • Able to use judgement to make decisions in order to solve problems/enquiries
Planning and organisational skills

Essential criteria

  • Manages time effectively with the ability to prioritise own workload
  • Demonstrates an ability to pay close attention to detail
- _________________________________________

Come and join our wonderful team at NUH.

We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve.

With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career


Salary:
The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence:

All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.


At Risk of redundancy:

NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.


ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID.

NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment.

The system will run a check against the key security features within your documentation.

The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.


Consent:

  • Transfer of information: If I have previous NHS service
  • I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the
    Occupational Health Department confidenti
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