Customer Service Advisor - Paignton, United Kingdom - gap trading
Description
Customer Service Advisor
Paignton, Devon
Temporary Ongoing (March - July)
Choice of shifts - Thurs/Friday/Sat/Sun/Mon
or Friday/Sat/Sun/Mon/Tues
-
Look towards the fuchsia and spring into action It's Thyme to find a new role?_
gap personnel Exeter are currently working in partnership with
Branded Garden Products, who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in
Paignton, Devon.
The role of a
Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.
The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.
*This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.As a
Customer Service Advisor your duties will include but will not be limited to:
- To process orders by post and telephone with accuracy and with attention to detail.
- To deliver effective solutions to customer queries and concerns with a commitment to ownership.
- Occasionally making outbound calls to customers with solutions to an earlier query.
- Introduce customers to weekly special offers and activate discount options on orders.
- Productivity expectation of 12+ pieces of work per hour.
Key for the role:
- Grade C or above in Maths and English
- Previous experience of Microsoft AX2012 (advantageous)
- Previous Customer Service experience within a facetoface or office environment (desirable)
- Excellent written and verbal communication skills (essential)
- Ability to objection handling and appease any complaints should they arise (desirable)
- Work well under pressure (essential)
- Flexibility to work in different areas of the department.
Basic hourly rate of £10.59 per hour
Free tea & coffee (Bring your own mug)
Generous staff discount available
Site also has onsite canteen, a large carpark, local amenities and accessible via public transport
Work from home is not available
Working hours - 9am to 6pm.
Choice of shifts - Thurs/Friday/Sat/Sun/Mon
or Friday/Sat/Sun/Mon/Tues
Key skills:
contact centre, inbound, outbound, customer service, administrator, Microsoft, social media, contact centre
Salary:
£10.59 per hour
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
SCSAWKENP45
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