Complaints Handler - Bristol, United Kingdom - Integral UK

Integral UK
Integral UK
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Complaints Handler - 12 Month FTC

The Role
The role of the Complaint Handler involves investigating and resolving complaints.

Producing a report for the account manager or the client and identifying trends.

Reporting to the complaints manager within the Helpdesk team.


Responsibilities

  • Investigating the timeline of a complaint and producing a report
  • Liaising with internal and external stakeholders
  • Identifying the department responsible
  • Requesting feedback from the department if applicable
  • Categorising the route cause of the complaint
  • Maintaining a database for recording the route cause
  • Assist in identifying trend and improvement opportunities resulting from complaints
  • Escalating more serious complaints to the complaints manager
  • Adhoc tasks which may arise to support the department

Personal Specification

  • An eye for detail
  • An unbiased fair approach to investigating complaints
  • Excellent written and verbal communication skills
  • The ability to work within SLA's
  • A flexible approach to work
  • A desire to consistently strive to improve the service Integral provides.
  • Working knowledge of Integral systems (desirable but not essential).

12 Month - Fixed Term Contract

Office Based Position
**Core Hours: Monday - Friday 8:00am - 17:00pm (1 Hour lunch Break)
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