First Contact Administrator - West Bromwich, United Kingdom - BCWA RSR

BCWA RSR

Verified Company

West Bromwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Justice are currently recruiting on behalf of Black County Women's Aid for a First Contact Administrator to be part of a central contact and administrative team.

This purpose of this is to be first contact for all referrals and demand into accommodation services for victims of domestic violence and abuse.

This is a full time, permanent role, based in West Bromwich and offers a salary of £22,308.

Main Duties:

Receiving referrals from agencies, stakeholders and individuals making initial contact
Taking calls from agencies, stakeholders and victims needing help, support and guidance.
To administer accurate, concise and up to date case management systems.
Ensure that clients have full access to all services and teams work together to create the best outcome for victims
Collect feedback on first contact services
To undertake administrative duties to ensure that external databases are maintained.

Essential Requirements:

Educated to minimum Level 3 or equivalent.
Experiencing of working within a needs led service providing information and advice to victims of domestic abuse/sexual violence is desirable
Experience of working within a supportive setting for vulnerable people, homelessness/destitution

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed
Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.