Head of Customer Service - Reading, United Kingdom - Potensis

Potensis
Potensis
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Head of Customer Service - Reading

£110,000 + Bonus + Benefits


We are currently working with a very successful housebuilder operating in the Reading area who are looking for a Head of Customer Service to lead their team.


The job will involve leading and managing the Customer Service team, visiting sites in person to diagnose defects, and overseeing the Customer Service team's response to those defects.


Other responsibilities will include:


  • Manage the customer service processes and continually strive to make improvements
  • Guarantee that computer systems are being implemented and used effectively.
  • Identify potential issues within the customer service team


This is an excellent role with a successful housebuilding business that would suit someone with a background as a Customer Service Manager or Head of Customer Care and is looking to broaden their horizons by working with the country's most prestigious housing developers.

Our client is committed to encouraging equality, diversity and inclusion among its workforce and eliminating unlawful discrimination.

Hybrid working is available for a range of roles and flexible benefits and procedures are in place to support this commitment.


If you are interested in this role or would like to find out more please send a copy of your CV.


Job Types:
Full-time, Permanent


Salary:
£110,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
One location
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