Trainee Customer Officer - Brighton, United Kingdom - Cappagh Browne

Cappagh Browne
Cappagh Browne
Verified Company
Brighton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Cappagh Browne is looking for a full-time Trainee Customer Officer to join the team

Role Purpose


To assist the Customer and Stakeholder Manager in ensuring jobs are planned and executed with due consideration of customers and stakeholders, such as to minimise negative impacts/ disruption on customers, allow effective and efficient working and enhance the reputation of CBUL and our clients.


Role Summary
Under the guidance and instruction of the Customer and Stakeholder Manager:

  • Liaise with and assist team of Project Managers to obtain information re customer and stakeholder management required,
  • Assist Project Managers with customer communications and complaints resolution
  • Support in undertaking customer engagement and communications associated with access, worksrelated disruption etc.
  • Undertake communication with customers in the process of sharing project information and complaints resolution.
  • Assist in the develop project communications plans and impact assessments
  • Assist in the delivery of liaison events with customers and stakeholders as required e.g., townhall meetings etc.
  • Draft project communications (letter/ posters/ twitter etc.)
  • Keep Client's Customers updated with progress prior to and throughout and after the works as required.
  • Maintain close and positive relationships with the clients' communication teams.
  • Keep up to date with the clients' customer and stakeholder communications standards and ensure CBUL methods and processes meet these standards.
  • Carry out any other duties appropriate to this post
This role covers Hampshire, IoW, Sussex and Kent.

It is expected that a significant portion of work will involve travel by car to remote locations, so a full clean driving licence and a willingness to undertake travel with very occasional late finishes is required.


Key Competencies

Personal Attributes

  • Friendly
  • Peoplefocused
  • Positive outlook
  • Communicative

Technical Specification

Experience Required

  • No specific experience is required experience that involves dealing with members of the public would be a plus
  • Good verbal and written communication skills
  • Proficiency in the use of all Microsoft Office (Word, Excel and Outlook) and apps e.g., twitter, LinkedIn etc

Essential Qualifications

  • Full, clean driving licence

Benefits

  • Competitive salary
  • 23 days annual leave
  • Pension
  • Life Assurance
  • Access to EAP
  • As an equal opportunities employer, Cappagh Browne is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Salary:
£25,000.00 per year


Benefits:


  • Company pension
  • Life insurance
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have experience in dealing with members of the public?
  • Are you happy to travel as required by this role with the very occasional late finish?
  • How proficient would you say you were in the use of all Microsoft Office packages (Word, Excel and Outlook) and apps e.g., twitter, LinkedIn etc?

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
Hybrid remote in Brighton, BN1 9PY
More jobs from Cappagh Browne
See all jobs of Cappagh Browne