Resident Liaison Officer - London, United Kingdom - PiLON

PiLON

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary Range:
£29,000 - £32,000 gross per annum including car allowance, fuel card is provided on top

Contract type:
Employment, permanent, full-time role

Location:
North-West London, with site office based in Watford

Due to sustained business growth and several long-term contract wins,
we are expanding the team and are
looking for experienced Resident Liaison Officers to join us in North-West London and surroundings.

We are looking for an
enthusiastic, proactive and experienced Resident Liaison Officer with great communication and customer service skills.

In your role, you will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.

Taking the lead in resident liaison work, you will be the main point of contact between the Projects Team and residents.

You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally.

Main Objectives of the Resident Liaison Officer role:

Communicate with residents to organise property visits
Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
Handle complaints patiently and efficiently
Keep project trackers updated in line with the program of works

Do you have what it takes?

Driving license and access to own vehicle
Customer focused mindset
Generally ITminded, comfortable with the full Microsoft package
Problemsolving skills, to allow you to deal with complaints and challenges in a calm and professional manner
Excellent communication skills
Timekeeping and reliability
Prioritisation skills and flexibility are required to meet commitments and deadlines
Organised and excellent administration skills

Desirable qualifications but not essential:

First Aid qualification
Health & Safety Awareness

Perks on offer:

23 days of holiday per year, excluding Bank Holidays
Up to £2,000 reward for successful recommendations as part of our referral scheme
Significant savings on daily shopping through our benefits portal
A range of travel and transport benefits such as a fuel card
A supportive culture and a great team with exceptional talent and experience
Trained Mental Health First Aiders support
Annual training budget so you can focus on your personal and professional development and much more

About us:

PiLON is an award-winning, multi-trade contractor, providing planned maintenance and refurbishment of buildings for the social housing sector. We collaborate with our clients to transform people's homes and deliver high-quality living, working and learning environments.

We genuinely believe that it is the people in our business who make it all happen which is why we are committed to developing colleagues and enhancing their experience so they can thrive, collaborate, feel valued and show agility in delivering our commercial plan.

Everyone should feel comfortable bringing their whole selves to work because we value all backgrounds, experiences and cultures.

Our differences make us stronger so join us today if you want to make an impact and help transform people's lives.