Nhs 111 Call Handler - Derby, United Kingdom - Harper Recruitment Group

Harper Recruitment Group

Verified Company

Derby, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role:
NHS 111 Call Handler

Location:
Derby (Pride Park)

Salary:
£10.19-£12.69ph Shift dependant
Are you looking for a rewarding career path where you can make a difference? Harper Recruitment Group are proud to be working in partnership with DHU Healthcare and we are recruiting for 111 Call Handlers

What will the role involve?

Handling inbound calls from members of the public and healthcare professionals
Providing appropriate response and advice to patients
Liaising with clinical advisors, primary care, social services and out of hours services
Ensuring a high level of customer care always provided
Escalating calls when required or in case of emergency i.e. ambulance dispatch
Logging all calls and updating information onto NHS pathway system

Who should apply?

Flexible approach to working hours a range of rotas are available but all rotas include 3/4 weekends and 6/8 bank holidays
Experience within Customer Service, Contact Centre, Retail, Care or Hospitality
Excellent communication skills both written and verbal
Ability to work in a fastpaced and pressured environment
Excellent listening skills

As well as working for a fantastic and supportive organisation these roles also come with some great perks including: