Major Complex Loss Adjuster - Stoke-on-Trent, United Kingdom - Davies Group

Davies Group

Verified Company

Stoke-on-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Desk based adjuster role - Major Loss Technical Team
We support our clients through the width and breadth of the Nation.

If you enjoy using your expertise in a direct customer facing role, joining Davies as a Major & Complex desk based Loss Adjuster will be a great fit for you.

Our Major & Complex Loss Adjusters all bring something different in terms of their technical and professional expertise, but they all share a passion to represent the broader Davies Team.

We're looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

Our culture is the foundation of who we are.

We don't do "business as usual" We're set apart by our Disruptive Thinking, our unique "Innovation Lab" programmes, and a solid Corporate Social Responsibility.

What we're looking for:

Joining Davies as our latest Major & Complex Desk Based Loss Adjuster means that you'll be carrying out the adjustment of High Net Worth, Major Loss and other complex claims including escape of oil.

It's a busy role, with a broad range of responsibilities, but the fundamentals include:

To handle claims in line with company requirements and particularly the demanding service standards of MCL clients
To ensure key performance indicator targets are reached and maintained
To actively progress and control all cases
Understand and effectively implement Company and individual client procedures
Ensure technical accuracy of the highest standard and produce reports of highest quality
Build effective relationships with clients, brokers and policy holders

Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:

10 years plus experience within an adjusting company or Insurer, including major losses
Proven track record of property claims
Ability to work under pressure in a fast paced and changing environment
Dependability and persistence are essential
Flexible approach and adaptable to changing priorities

What we offer:

You'll enjoy benefits such as above-statutory holidays, pension, life assurance, travel loans, access to training and professional qualifications, Corporate Social Responsibility events, Innovation Lab programmes, Davies Incentive Programme, Employee Assistance Programme, and other wellbeing services such as Headspace app membership.

And much more

Overview:

Handle claims of varying complexity and value in an efficient and timely manner, supporting the Head of Major and Complex Loss as directed

Key Responsibilities:

Have a thorough understanding of the nature of building defects and their causes.

Be able to correctly diagnose defects and be able to identify the most appropriate remedial action
Have detailed knowledge of SME claims settlement
Demonstrate a thorough knowledge of all aspects of Contents claims handling
Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents
Proactively direct an investigation appropriate to the circumstances
Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost
Be able to use concepts, theories and ideas to negotiate and settle claims
Make judgements and tailor existing practice to settle complex cases
Be able to provide indepth and expert advice to Customers, Clients and other Loss Adjusters
Be able to undertake investigative interviews on allocated cases
Ensure correspondence both written and verbal is responded to within service standards
Ensure the accuracy of information recorded in the database
Achieve service standards, company and contractual requirements
Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required