Customer Service Advisor - London, United Kingdom - LOVESPACE

LOVESPACE

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About LOVESPACE
We provide flexible self-storage and removal services in the UK & Northern Ireland.

We pack or collect items from our customers' doorsteps, store them in one of our secure storage facilities and deliver them back to any UK address whenever needed - as soon as the next day.

The Opportunity
LOVESPACE is growing and looking to bring good people across departments to help us continue on this path.

As a
Customer Experience Assistant - Intern, you will play a crucial role in maintaining accurate financial records and providing essential administrative support to ensure the smooth operation of our business.

The Role
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Starting:Immediately

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Monday

Friday and some Saturdays (rota basis) 10 am to 19pm

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Hybrid working pattern - 3 days working from the office (one elective day and Tuesday & Thursday being fixed office days) at Borough station and a 10-minute walk from London Bridge station.

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Salary:
National Minimum Wage

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Hybrid working pattern - 3 days working from the office (one elective day and Tuesday & Thursday being fixed office days) at Borough station and a 10-minute walk from London Bridge station.

You will be expected to work from our office, but we are only 5 minutes from Borough station or a 10minute walk from London Bridge station, at least three days a week.

Responsibilities will include:

Ensure we correctly track every single box and courier to guarantee perfect data.
Contributing to our conversion by answering queries and outlining the benefits of our service to potential customers.
Helping to create an excellent digital and 'onthedoorstep' service
Assisting in improving the overall service by listening and acting upon customer feedback.
Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
Boosting LOVESPACE's reputation through generating great reviews and referrals.
Ensuring customer accounts are up to date and accurate.

What are we looking for?
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Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service.
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Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement.
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Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences.
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Support each other and our partners:Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving.

Positive, confident & communicative individual who shows initiative and is confident in dealing with clients;
Engaging, with the ability to connect and empathise with people from all backgrounds
Fluent in English with excellent writing and communication skills and attention to detail
Highly organised, fanatical attention to detail, common sense judgement and a passion for precision.
A creative and resourceful problem solver with tons of initiative.
An unwavering desire for continuous improvement and innovation.
Flexible to changing working hours depending on volume.

Requirements:

Eligible to work in the UK

What is in it for you?
You can be at the heart of one of the UK's fast-growing entrepreneurial businesses. You have exposure to a team of seasoned, serial entrepreneurs.

You'll play a key role in LOVESPACE's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.

Benefits:

Hybrid working arrangements.
Casual dress code
Staff discounts on our services and access to Perks at Work programs.
Summer, winter, alums, and social parties throughout the year.
The office events include Tuesday breakfasts, "Cake Wednesdays", and Thursday's social gathering.

Job Types:
Full-time, Temporary contract, Temp to perm, Internship

Contract length: 8 weeks

Salary:
£18,000.00-£22,000.00 per year

Benefits: