Call Handler - Stratford, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
Stratford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Call Handler - Social Housing Repairs and Maintenance

Stratford, London

Permanent, full time

£24,000
Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you


Here at Howells, we are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Stratford.


Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once.


Key duties & responsibilities:

  • Provide our clients and customers with excellent, first contact resolution services across multiple channels.
  • Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures.
  • Able to make up to 60 calls per day and amending appointments on the system as required.
  • Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works
  • Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
  • Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour)
IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment or in a telephone based role


You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success.


Job Types:
Full-time, Permanent


Salary:
£24,000.00 per hour


Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Stratford: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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