Communications Assistant - Cardiff, United Kingdom - Cardiff University

Cardiff University

Verified Company

Cardiff, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Advert

Communications Assistant
Cardiff University is seeking to recruit an outstanding individual to join our Communications and Marketing Department.

Reporting to the Senior Internal Communications Officer, the Communications Assistant will provide comprehensive professional administrative support to the Communications team.

The role will primarily focus on a discrete change programme of work - the Education and Student Experience portfolio which seeks to develop and enhance the quality of learning, teaching and student experience.

The role is full time, fixedterm to July 2024.

Salary:
£26,444 - £29,605 per annum (Grade 4)
Date advert posted: Friday, 4 August 2023

Closing date:
Sunday, 20 August 2023

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Key Duties

Establish strong working relationships and attend regular meetings with the Learning and Teaching Academy, and Education and Student Experience Portfolio
Publish high volumes of online content to intranet, blogs and Viva Engage with close attention to detail
Research images and film content to complement written communications
Assist in the planning, organisation and delivery of events
Provide detailed advice and guidance on internal communications processes and procedures to internal customers, using judgement and creativity to suggest the most appropriate course of action where appropriate
Act as first point of contact for internal communications enquiries, referring to relevant members of team as appropriate
Collaborate with others in order to make recommendations for developments of established processes and procedures
Undertake a variety of administrative duties, including report writing and financial orders, to support the team and department
Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate

General Duties

Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
Abide by University policies on Health and Safety and Equality and Diversity
Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

Essential Criteria

Qualifications and Education

NVQ 3/A-Levels or equivalent
Knowledge, Skills and Experience
Substantial experience of working in an administrative role, including web editing
3. Knowledge of the importance of internal communications and staff engagement
4. Ability to set up standard office systems and procedures and make improvements as appropriate
Customer Service, Communication and Team Working
Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding
6. Proven ability to advise and influence key stakeholders
7. Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered
Planning, Analysis and Problem solving
Evidence of ability to solve problems using initiative and creativity; identify and propose practical solutions and to resolve problems where there are a range of potential options available
9. Evidence of ability to analyse processes and procedures, and advise on improvements
10. Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work
Desirable Criteria
Degree or an equivalent communications qualification or equivalent work-related experience
2. Experience of working in a Higher Education environment
3. Fluency in Welsh, written and oral