Team Leader - Sunderland, United Kingdom - Hays Travel Limited

Hays Travel Limited
Hays Travel Limited
Verified Company
Sunderland, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

A great development opportunity has arisen within Hays Travel Learning and Development Team

The Learning and Development team is responsible for meeting the needs of the business as well as the individual development needs of all of our colleagues.

This is a fast pace environment that provides a challenging and rewarding role to those who work within it.


Main Responsibilities:


  • Support and develop the L&D assessment team against department KPI's through effective coaching.
  • Deliver effective team meetings/steps to success reviews which are positive and productive boosting motivation and morale.
  • Lead on monthly apprentice performance meetings with DSM's
  • Support new and existing colleagues with their development needs.
  • Attend regular OFSTED and Safeguarding meetings and communicate standards and updates effectively.
  • Work closely with the Learning and Development Team Leader to ensure all practices run effectively through the full team.
  • Support and develop apprentices throughout their learning journey
  • Evaluate the effectiveness of current assessment methods and processes and suggest any improvements.
  • Effectively communicate and positively promote organisational changes
  • Knowledge and a high level of competency with department and company technology
  • Be able to selfreflect and identify areas for personal development
  • Motivated 'can do' attitude, who strives for excellence in all areas of their role
  • Exceptional Time Management and Organisational skills
  • Provide exceptional customer service at all times

General

  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including health and safety
  • To treat all employees, customers and suppliers with integrity and respect
Qualifications & Experience (Essential)

  • Previous experience working within a travel sales role.
  • Previous assessment experience/award
  • Previous managerial/assistant manager experience
  • Previous training experience

Desirable:


  • IQA award
  • Training/ Teaching award

Skills:


  • Excellent organisational and time management skills.
  • Strong initiative skills to drive business objectives forward.
  • Flexible to meet the needs of the business.
  • Attention to detail and high levels of accuracy.
  • Strong digital skills
  • Assertive/confident classroom management techniques (desirable)

Team Work:


  • Enthusiastic and Proactive with the ability to work independently (self motivated) and as part of a team.
  • Ability to work effectively with people from diverse backgrounds.

Communication:


  • Excellent verbal and written communication skills.
  • Ability to liaise with staff at all levels.
  • Effective motivational skills and the ability to remain positive and professional at all times.

Values
Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard.


_General_:


  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved_
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