Front of House Team Lead - Norbury, United Kingdom - Nuffield Health

Nuffield Health
Nuffield Health
Verified Company
Norbury, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

HEAD OFFICE
Front of House Team Lead

Front of House Team Leader

Norbury Fitness and Wellbeing Club | Front Of House | Permanent | Full time
£25,542.39 per annum

40 Hours per week


Our team in Norbury Fitness & Wellbeing Club currently have an internal opportunity for a Front of House Team Leader.

Continue your journey with us whilst we'll support you to be your best.

About the Role
The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.

As the welcoming face of our club, your job will be to meet and greet all visitors.

Importantly, you'll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You're approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You're an energetic team player with exceptional planning and organising skills.

Key Requirements

Supervisory experience

High quality client service interaction

Strong resource management skills, including use of complex IT systems

Ability to prioritise and deal with varied workload effectively

Experience in administrative/office environment

Ability to multi-task and work under pressure

Proven self & team motivator

Flexibility to cover staff absences & sickness

Clean and presentable appearance

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

With everything from private healthcare to a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

Key information about the role.
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