Customer Service Advisor - Beverley, United Kingdom - Yorkshire Building Society

Yorkshire Building Society

Verified Company

Beverley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

If you're great with people, a Customer Service career in our Branch Network could be a great choice for you.

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business.

We always look for ways to give the best customer experience, make things more efficient and try new things.

And because we're right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you'll:

Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life
whether that's saving for a gap year trip, buying a first home, or anything in between.
Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
Forget sales targets, and enjoy the freedom to do what's right.

**Please Note: This role is a duel site, therefore you will be working across both Beverley & Bridlington Branches

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special.

Here is what the hiring manager had to say about Beverley & Bridlington Branch.

"Come and join a truly exciting team where we are looking for our next colleague who can showcase enthusiasm, drive, resilience and exceptional customer service skills as we continue to grow our branch presence within Beverley, Bridlington and the wider community we serve. There is ample opportunity to develop yourself within YBS and a set training programme to support you.

You will be a key part of a really strong team with a wealth of combined experience who are dedicated to delivering outstanding customer experiences and outcomes, which has helped both branches to continue to be an integral part of the community for many years.

No working day in branch is ever the same and as part of the team, you will be welcoming our customers as they walk in the door, supporting them with their digital queries, opening or changing accounts in whichever channel they prefer, preparing and delivering our business outreach educational sessions that help educate adults and children - We are passionate about purposeful working and our colleagues are key to making this happen.

The YBS Beverley Branch is a fabulous modern branch and is conveniently positioned in Saturday Market in the heart of Beverley, in close proximity to other financial institutions, there are good train and bus links and this would be your base branch.

You will be required to cover at the Bridlington Branch which is on Prospect Street in Bridlington and again is well served with bus and train links.

"

About You
Being part of the team isn't about being a whizz in financial services, or about having lots of customer service experience

Instead, it's about:

Being great with people, and being able to talk to our members.
Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
Understanding why it's important to celebrate different people with different skills, experiences, and opinions.
Demonstrating a growthmindset and making the most of the training and development we offer.
Having the ambition to become a leading expert on our products and services.

About Us
At YBS we don't have shareholders, we have members. We care about people and that includes you.

So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:

**Holiday.
You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

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Bonus. We work together to reach for better at YBS, so when we reach our goals we're all rewarded, with up to a 10% annual bonus.
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Pension. We know how