Customer Service Consultant - Portsmouth, United Kingdom - Vermelo RPO

Vermelo RPO

Verified Company

Portsmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Consultant

Location:
Lakeside Portsmouth

Hours:
All New Starters will be in training for their first 4-6 weeks working: Week 1: 8am-4pm Week 2: 9am-5:30pm (Saturday)

Week 3: 10am-6pm Week 4: 8am-4pm Week 5: 9am-5:30pm (Saturday)

Week 6: 10am-6pm Week 7: 8am-4pm Week 8: 9am-5:30pm (Saturday)

Week 9: 12pm-8pm

Salary:
£20,319, Payment progression scheme which can boost your salary to £23,000

Do you have a passion for delivering excellent
service?

Are you looking to get into your first
office role?

I am working with a fantastic growing company, looking for someone with equally fantastic
customer service skills to join their forward-thinking and supportive team.

This company is offering a great opportunity to someone looking to gain valuable
customer service and sales experience in an office-based environment.

The company is a leading insurance provider, based in Portsmouth and is renowned for its staff recognition and rewarding hard work.

Responsibilities

Answering calls promptly and by our Service Level Agreements.
Production of the customer, affinity, and veterinary correspondence to corporate standard.
Collating and posting documents where required.
Maintaining a consistent and energetic approach and building rapport with internal and external customers to establish customer relations.
Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims and then produce the cheques.
To manage the customer through the lifecycle of their policy from quote/sales and inception, MTA's and renewals the claims process and all credit control functions providing a onetouch service.
Ad hoc duties as required by Management.
Aware of and conform to legal requirements in all activities, both internal and external. Implicit in this is that all Managers and Staff conform to the appropriate standards in terms of Health and Safety, but also to the highest standards of business ethics.
Where applicable, to adhere to Company processes about FCA compliance and Treating Customers Fairly

On a day-to-day basis, you will be taking
inbound calls from customers who simply need your assistance and it will be your responsibility to provide them with first-class
customer service.

This role is a great opportunity for you to gain experience in an office, work in a fantastic team, and develop your skills.

Essential Skills:

Resilience within a busy working environment
Prioritisation skills
Ability to multitask
Able to think on your feet
Work well under pressure
Problemsolving skills with difficult customers

Desirable Skills:

General understanding of insurance industry practices & principles (Ideal, not essential)
Experience in working within a targetdriven environment

If this sounds like something that could be of interest to you, get in contact today

Job Types:
Full-time, Permanent

Salary:
From £20,319.00 per year

Benefits: