Digital Systems Support and Training Officer - Manchester, United Kingdom - Greater Manchester Mental Health NHSFT

Greater Manchester Mental Health NHSFT
Greater Manchester Mental Health NHSFT
Verified Company
Manchester, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Corporate Responsibility To ensure that the Trusts training programmes are aligned with the objectives and strategic direction of both clinical and corporate services.

Represent the IM&T directorate when required and always in a professional manner. Support in the development and implement relevant training policies across the Trust. Deputise for colleagues within the Team as required, on issues at corporate, local and regional levels.

Systems Administration and Maintenance Maintenance of all system business processes, data structures, codes and security requirements. Identify, document and report system faults using the system suppliers on-line portal/reporting system. Develop, document and maintain the version control of document templates and structured assessment forms. Develop, document and maintain routine operational and clinical reports held in the systems.

Support the full documentation of the system configuration and deployment and ensure that this documentation is regularly updated.

Participation in fault management and maintenance of systems including development of supporting documentation Participation in improving and maintaining data quality within GMMH systems including checking, validating and correcting data errors where appropriate.

Identify, support and assist in the delivery of the operational benefits of the systems. Identify and document the ongoing functionality and usability requirements for operable systems, including developments and enhancements to the system.

Participate in the thorough testing of any software upgrades prior to release on to the live environment. Investigate and resolve any issue highlighted by the testing working closely with system supplier and other IM&T colleagues. Liaise with the system users and user groups regarding fault management and new feature suggestions. Assist with the development of policies and procedures relating to the use of the systems.

Make recommendations for changes to the system (coding or configuration changes) and help to define the requirements in detail. Projects Work closely with the identified project leads and other key stakeholders to design training plans. Assist in the development of project plans and associated documentation. Ensure related project documentation is kept up to date.

Attend project team and workstream meetings and provide timely feedback as required. Act as Systems lead on small projects, providing systems/training advice and expertise. Provide highlight and exceptions reports within projects where necessary.

Line Management Provide line management to the Assistant Systems Officer on a day-to-day basis, including the planning and organising of staff rotas and duties.

Other line management duties will include performance monitoring, supervision, appraisals, recruitment along with the management of sickness absence. Deputise for the Senior Systems Officers as required, on issues at corporate, local levels. To participate in the IM&T on-call rota, providing out of hours support.

Analytical and Judgement Skills To be responsible for fault analysis and investigating corrective action as required Other Responsibilities The requirements of the post may also include periodic out-of-hours work in order to train or support staff that do not work normal office hours.

To provide guidance and support for Assistant System Officers. To be responsible for physical resources and safe use of equipment.

To be responsible for the authorisation of timesheets for the Assistant Systems Officers Personal and People Development Remain up to date with trends in mental health that may have an impact on systems training.

Keep abreast of developments in the Information Management and Technology field, particularly within healthcare settings.

Participate in an annual review and any identified learning activities.

To engage in regular supervision and the annual review process See attached detailed job description and person specification:

Staff benefits Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts
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