Helpdesk Co-ordinator - Dartford, United Kingdom - Detail2Recruitment

Detail2Recruitment

Verified Company

Dartford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Helpdesk Co-ordinator - Dartford - Facilities Management - Up to £27,000

About the Company

We are working with a growing Facilities Management organisation who are looking for a helpdesk coordinator for their office near Dartford in Kent.

As Helpdesk Co-ordinator you will proactively manage reactive and planned tasks through the CAFM system, undertake general administration and telephone duties.

Produce maintenance related documents, reports and proposals. Generate work orders and reports, datainputting of completed work orders, time sheets and service reports.

Helpdesk Co-ordinator - The Rewards

Salary up to £27,000 depending on experience in a similar role.

Helpdesk Co-ordinator - Requirements

Requiring someone who has worked on a helpdesk already and understands scheduling and has worked within an FM or Building services maintenance environment previously.

Helpdesk Co-ordinator - Responsibilities

To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
To manage the maintenance office administration systems.
To manage & update computerised PPM and work records.
To ensure PPM work orders are produced via help desk orders and documents.
To manage and produce reports, survey data and general maintenance related business letters.
To input completed work orders and produce associated reports from the database.
To monitor outstanding work orders and produce backlog reports.
To assist in invoice disputes by document preparation and control.
Motivate and manage other Admin staff and manage their training requirements.

This role would suit a Helpdesk Manager, Helpdesk Coordinator, Helpdesk Co-ordinator, Helpdesk Supervisor, Maintenance Supervisor, Scheduler, Maintenance Planner, Maintenance Scheduler, Office Manager, or Helpdesk Administrator.

**About Us