Credit Controller - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide a professional and effective credit control/cash collection service on assigned accounts and customers.

Ensure all monies due are promptly and efficiently collected, in line with targets, and all customer complaints and queries are logged and resolved.

Ensure that appropriate reports are run and produced and that accounts are reconciled as per the departmental procedures.

To provide advice, information and guidance to all debtors and their representatives regarding debt issues, effectively overcoming barriers to repayment.

This is an exciting and challenging area of work requiring a range of credit control and negotiation skills to collect Trust debt from NHS, private and international patients, research partners and domestic non NHS customers.

With Trust income of over £2 B annually the credit control team are working each day to ensure cash is collected from a wide variety of customers for a diverse range of services expected from a leading NHS Trust.

Each credit controller has their own section of the sales ledger to manage and can expect to deal with a portfolio of debt issues each month to meet DSO targets.

Strong communications, Excel skills and problem solving abilities are essential.

Please note the role is offered on a fix term basis for 12 months and is office based.

Income Treasury and Cashiers are responsible for external customer billing for all goods and services provided by the Trust. The department is responsible also for debt collection and processing of all receipts to customer accounts. There is a Cash Office on both hospital sites that looks after patients' monies and patient travel refunds.

Meet the targets set by the Income Manager and keep the Income Manager informed of progress and problems that arise.

Log all queries arising on assigned accounts under the query management system as set out by the Income Manager within 24 hours of the query arising.

Ensure all calls, letters and action taken are logged on the diary system for each account.

Produce a status report of all credit balances and work unallocated credits to ensure prompt clearance of these items from the Sales Ledger.

Clearance may take the form of reallocation, refund or a proposal to write back into reserves.

Liaise with the budget holders in order to receive support in settling the outstanding debt e.g. to resolve disputes around the provision of a purchase order or the calculation of a liability.

Perform follow up action on all accounts passed to external debt collectors and maintain a spreadsheet detailing the status of all invoices to be passed to the Income Manager on a weekly basis.

Attend meetings as required with internal departments to discuss levels of debt.

Have regular follow up meetings with customers with high value or volume accounts in order to resolve the outstanding invoices.

Some litigation work and court attendance may be required.

To refer to the Income Manager, as per the policy, any accounts for write off or to be sent to debt collection agencies providing full correspondence (including invoices/credits), history of chase cycle and reason for referral.

Produce a report on a monthly basis to Income Manager for all balances over ninety days.

Produce a monthly report on all balances outstanding detailing what action has been taken, comments as to why the account has not been paid, instalments arrangements, invoices in query - along with date and detail, or invoices with debt collection agency - along with date referred.

Take and process card payment details.

Collate information and draft responses in respect of complaints.

Work collaboratively with other departments to provide complete and appropriate information to assist in the resolution of payment / cash allocation issues.

To provide cover for other Credit Controllers in their absence.