Service Administrator/scheduler - Inverness, United Kingdom - Highland Home Carers
Description
Reporting to:
Assistant Service Manager
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Salary/Hourly rate:£21,450 per annum
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Contract:Full time
- Permanent
Location:Inverness
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Hours:37.5 hours per week
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Closing date:Friday 21st April 2023
Highland Home Carers are looking for looking for a Service Administrator/ Scheduler to work as part of a busy team based in our Inverness office, ensuring that people we support receive the agreed levels of service.
- Proven work experience as a Service Administrator/Scheduler, with experience of working effectively as part of a busy team using inhouse databases for scheduling and rostering.
- A professional approach in dealing with people who receive our services, their families and other healthcare professionals.
- Experience of working in a fastpaced environment whilst maintaining a high attention to detail, respecting confidentiality at all times.
Job Purpose:
To work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager.
Main Duties:
- Work with other members of the Operations team to ensure high quality service provision
- Establish and maintain good working relationships with people who use our services, colleagues, and other healthcare professionals.
- Compiling rotas for care/support workers
- Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
- Inform people who use our services and relevant others about changes to scheduled arrangements
- Advise Care/Support Workers of all changes to regular care packages.
- To work as part of a duty rota, being the duty person on designated days to be the first point of contact
- Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
- Maintain the Company IT database and paperbased systems as required
- Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
- Updating and maintaining systems to ensure accurate recording of Financial Information.
- Uphold the Human Rights of people who use our services.
- To ensure that confidentiality is maintained at all times.
- A willingness to cover for other administrative team members and occasional work outside normal working hours
- Any other reasonable duties as required by the Service Manager
Personal/Professional Responsibilities:
- Assume responsibility for your own professional and personal development (supported by the company where appropriate).
- Undergo relevant training, learning, and development required by the Service Manager.
- Use discretion and be aware of issues requiring total confidentiality
- Uphold and promote our company values: ERRICC
- Excellence
- Responsibility
- Respect
- Integrity
- Compassion
- Collaboration
Person Specification:
Knowledge:
Essential:
- Commitment to Learning
- Track record of personal learning & development
- Proven work experience as an Administrator
- A demonstrable record of success in previous roles
Desirable:
- Evidence of continuing professional development
- Proven experience using Excel spreadsheets
- Understanding of Health and/or Social Care Services
Skills and Abilities:
Essential:
- Excellent interpersonal skills
- Works effectively within a team, see the potential in others and understands the impact of their actions on people who use services and colleagues
- Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
- A high level of personal integrity, who displays respect and empathy for others and is consistent, open and honest
- An ability to be approachable and diplomatic
Desirable:
- Experience of using databases for rostering/scheduling and/or logistics
- Experience in note taking
- Experience of inputting financial data
Qualifications and Training:
Essential:
- A good general level of education, or the equivalent level of attainment gained through professional experience
Desirable:
- Administration qualification
Equal Opportunities:
Essential:
- Commit to uphold the Human Rights of people who use our services
- Commitment to incorporating Equal Opportunities in all aspects of work.
Other Considerations:
Essential:
- Flexible and adaptive
- Able to maintain strict confidentiality
- Must be organised
- Be able to work within deadlines and timescales
- High attention to detail
- Reliable and trustworthy
- Professional and smart appearance
- Smartphone is required
Desirable:
- A full UK Driving Licence
- An ability and willingness to cover for other administrative team members and occasional work outside normal working hours
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