Contact Support Worker - Aylesbury, United Kingdom - Oxford Health NHS Foundation Trust

Oxford Health NHS Foundation Trust
Oxford Health NHS Foundation Trust
Verified Company
Aylesbury, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you an experienced administrator looking to take the next step in your career?

Would you like to play a part in helping to improve the mental health of children and young people in Buckinghamshire?

If so, we would like to hear from you.

We are looking for a motivated, enthusiastic and well-organised individual to join our Buckinghamshire Child and Adolescent Mental Health Services (CAMHS) Single Point of Access team.


This is an administrative role where you'll be working alongside administrative and clinical staff, processing referrals, dealing with confidential and sensitive information, taking calls and formatting and sending correspondence to young people and families across Buckinghamshire.


SPA serves as the "front door" to Buckinghamshire CAMHS, so you will have excellent communication skills to liaise with parents, professionals and young people about incoming referrals.

We are passionate about delivering high quality, timely treatment and advice to young people and their families.

You will gather and input data from new referrals in order to support SPA to continue to deliver and improve this care.

You will work from our office at the Sue Nichols Centre in Aylesbury.


Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"


Our values are:
"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing


These include:
Excellent opportunities for career progression

Access to tailored individual and Trust wide learning and development

27 days annual leave, plus bank holidays, rising to 33 days with continuous service

NHS Discount across a wide range of shops, restaurants and retailers

Competitive pension scheme

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation (please note waiting lists may apply)

Staff networking and support groups hosted by our Equality, Diversity & Inclusion team


To provide a timely administrative service to the Single Point of Access, supporting to ensure that all referrals are tracked through to allocation and/or providing administrative support to the referral process.


To be responsible for data input and maintaining database information, collating, maintaining, and providing data as required, operating new and existing IT systems and software.

To assist the business manager in the development, testing and implementation of new processes and systems as required.

Take and record telephone calls and messages accurately and respond to queries appropriately.

To accurately type and distribute correspondence and other documents as required.

Undertake filing, photocopying and general office duties.

To safeguard and promote the welfare of children, young people and vulnerable adults in line with the Trust's values.

Adhere to Trust policies, procedures and guidelines which are found on the Trust's website.


Please Note:

New starters have a 6 month probationary period.

This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.

Employees are expected to undertake mandatory and statutory training related to their role.


Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

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